Shipping policy
Processing Times
All orders are handled within 1-5 business days before they are shipped. Once your order has left our warehouse, you will receive a confirmation email with a tracking link to monitor the progress of your shipment.
Delivery Times and Costs
Delivery times and costs depend on the selected destination.
- Store pick-up: Available within 24 hours.
- Spain: Cost of 5,50 euros. Estimated delivery in 3 to 5 working days.
- European Union: Cost of 15 euros. Estimated delivery in 5 to 10 working days.
- United Kingdom, Norway, and Cyprus: Cost 20 euros. Estimated delivery in 5 to 10 working days.
- America: Cost 25 euros. Estimated delivery in 15 working days.
- Other countries: Cost 35 euros. Estimated delivery in 15 to 30 working days.
Free shipping:
- Spain: Free shipping for orders over 150 euros.
- European Union: Free shipping for orders over 350 euros.
- International: Minimum purchase condition of 200 euros to process the order.
These free shipping thresholds are automatically applied at checkout.
Shipping Restrictions
For various reasons, we do not ship to the following countries: Israel
Taxes and Customs Duties
Spain and the European Union: Taxes and customs duties are included in the total price.
Other countries: Local customs fees may apply depending on local regulations. We recommend checking with local customs authorities for specific information.
Payments
We accept secure online payments via Visa, MasterCard, PayPal, Google Pay, and Shop Pay. We do not store customer credit card details in our database, ensuring maximum security for your transactions.
Additional Information
For more details about your order and its shipping status, please refer to the order confirmation email which includes the tracking link. In case of any problems with the shipment, please contact us at h05.bilbao@gmail.com.